Why Choose Terry Peterson?
By choosing Terry Peterson from among all of the homebuilders in Hampton Roads, you're embarking on a home buying experience that sets remarkably high standards for attentive personal service.
Award-Winning Customer Service Includes:
- On-going communications with your sales associate at every step of the way
- Three separate home orientations with the site superintendent to explain operation and maintenance of your new home
- A 300-point Construction Compliance Inspection (CCI) checklist to ensure exacting standards
- A personalized website to track construction progress and access purchase agreement and construction documents
- Post closing inspections by builder are scheduled at 30 days and 11 months after you move into your new home
- Staff liaison with our trades partners to address any concerns you might have
- A 10-year home warranty/insurance policy
- Terry Peterson has always been proud of our survey results from our independent, third-party survey company, H2Insights. Prior to 2020, we had very high marks every year from our homebuyers. But even during the challenging years of 2020-2021 that were hit hard by the pandemic and resulting supply chain issues, our most crucial metrics for customer satisfaction remained high. For these two years, 91% of our buyers responded they would buy another home from us and recommend us to a friend or relative. More than 93% responded that we met our commitments to them. And during a time period of unprecedented construction cost increases, which forced higher home prices on our customers, nearly 88% of our buyers responded that our homes represented a good value for the price paid.
