Terry-Peterson utilizes a comprehensive web-based software solution named Buildtopia to administer excellent customer service. Within what is known as BT Service, homeowners can view all warranty information, claims, and work orders online, and follow along through the completion of any service items. BT Service allows the homeowner to submit claims as they occur within the home, and a dedicated Customer Relations Manager will respond, collect information, and create the communications necessary to Contractors to get the work accomplished. For the first year of homeownership, all home workmanship is guaranteed. For the second year of ownership, the main systems of the home are guaranteed, such as mechanical, electrical, and plumbing. For the entire first TEN years of homeownership, Terry-Peterson homes are structurally guaranteed. The provisions of the different warranty levels and timelines are based on National Association of Homebuilders (NAHB) Residential Warranty Guidelines, and you're home comes with a 10-Year Warranty Insurance Program from Bonded Builders.